The trips are always nice and well arranged. Very convenient for my daughter who is in boarding school in Pretoria. On Sunday 16 March 2025, we had planned to take the shuttle service from Bushveld Terrace in Phalaborwa but we ran a bit late and figuring we would delay the departure we decided to drive straight to the next pick-up point, still in Phalaborwa. Upon arrival the bus driver was clearly incensed and became very rude without at least trying to find out what really happened. I tried to explain but he was having none of it. While it is understandable to be firm, so you don't disrupt the trip and schedule for other passengers it is important to be a bit empathetic and treat others with dignity.